Refund policy

AminoX Returns Policy (South Africa)

We do not accept returns due to the nature of our products, but if your item is defective or damaged, we may issue a refund.

To report a defective or damaged product, please contact us within 14 days of receiving your item at support@aminox.co.za. We will assess the issue and provide further instructions.

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately at support@aminox.co.za so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Due to the nature of our products, we do not accept returns unless the item is defective or damaged. Non-defective or undamaged items will not be accepted for return under any circumstances.

Exchanges

If you receive a damaged product and wish to exchange it, contact us at support@aminox.co.za within 14 days of receipt. We will arrange for an exchange or refund based on the condition of the item.

 

Refunds

We will notify you once we’ve received and inspected your claim for a defective or damaged product, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@aminox.co.za.